IKON Training

IKON Training specialises in helping people manage challenging and aggressive behaviour.

IKON has been an industry leader for more than 15 years. We’re an independent business and many of our clients have been working with us since we launched.

We work with more than 40 NHS Trusts and healthcare providers, for example, and are the approved Children’s Services supplier for Suffolk County Council.

Our conflict resolution experience brings direct benefits for our clients. We understand how to shape course content and training delivery to their specific needs.


We believe that everyone has the right to feel safe and confident at work.

  • Sector-specialist trainers employed by us
  • Modular courses tailored to your needs
  • Preparation for and support through inspections
  • Comprehensive audit trails
  • Thorough post-course reports
  • Regular professional feedback and advice
  • Next-stage recommendations

Strength on your side

IKON has a higher proportion of employed trainers than most other providers. They’re supported by a full-time admin team based at our office in Ipswich. Every client has a dedicated account manager.


We listen to our clients

Working with IKON has been an excellent experience from our first scoping meeting looking at what we needed as an organisation, with advice and guidance and expertise on how this could be tailored just for us through to the delivery of our courses. IKON embraced our Trust policies and procedures and used our own stories and challenges to design a programme that is real and alive for our staff. My staff have unanimously enjoyed every course the team have delivered and have gone away feeling safer and more confident and competent to carry out appropriate and proportionate clinical holding and restrictive interventions.  The IKON trainers are engaging and clearly very skilled and our staff have all commented on how much fun the days have been as well as informative. And I mustn’t forget the ‘behind the scenes’ support from the office; the logistics have been so slick with bookings and scheduling (and painless rescheduling when we have had to cancel due to clinical pressures), documentation and reports have always been provided as and when needed.  I couldn’t recommend IKON highly enough; and I have in fact done so already to colleagues and peers.


Jennie Negus,
Deputy Chief Nurse United Lincolnshire Hospitals NHS Trust